Shipping rates

Germany

Postal Shipping Berlin and rest of Germany.

All our products have free shipping in Germany.

All our products are shipped via DHL/Deutsche Post/Hermes. A tracking number will be attached to your order.

Some products may be offered with different shipping values at certain times. This will be informed on the product page itself.

EU

Postal Shipping Europe.

All our products will be sent via DHL/Hermes to all European countries. A tracking number will be attached to your order. 

The value of the shipment is calculated depending on the category of product.

In case of purchasing multiple products, the value of the highest category will be charged.

Please see the following table of shipping rates

Worldwide

Postal Shipping Worldwide

All our products are shipped via DHL to the rest of the world. A tracking number will be attached to your order. 

The value of the shipment is calculated depending on the category of product.

In case of purchasing multiple products, the value of the highest category will be charged.

Please see the following table of shipping rates

International shipping - depending on the value of the goods, items may be cleared through customs.
We declare the value of the goods and have to comply with the legal regulations concerning customs declaration.

Please note the following as a buyer:
- Delays may occur due to customs inspections.
- There may be import duties and taxes that must be paid by the buyer.
- There may be commission fees payable on delivery.

For more information, please contact the customs authorities in your country

PRODUCT RETURNS

 

It is possible to return a product as long as the product is unworn and unwashed, the label is attached, and it is in the same condition in which it was shipped. The product must be returned within 14 days after you receive it. The deadline is determined by the date the product was shipped by the customer.

If there is a defect with your product, we would like to offer you the most pleasant solution possible. Therefore, please always contact us first by email at: info@atelier-odenoir.com before returning your order.

If you are not satisfied with one of our products, you are welcome to return it to us. Upon receipt of your return, we will refund the invoice amount to the payment method you have chosen.

In this case, please always contact us first at the above email address, so that we can assign your return.

Please send your order to the following address:

Diego Pontecorvo
Metastrasse 14
10317, Berlin
Germany

In any case, please include your order number so that we can process your order without delay.

Please use in any case an insured shipping method that allows tracking of the package. Please send us the tracking number by mail or by using our contact form.

Please note that in addition to free shipping, we do not cover the cost of returns.

Sample cancellation form

(If you want to cancel the contract, fill out this form and send it back)

To Diego Pontecorvo
Metastrasse 14, 10317
Berlin

e-mail: devolution@atelier-odenoir.com

– I/we (﹡) hereby revoke the contract concluded by me/us (﹡) for the purchase of the following goods (﹡) / the provision of the following service (﹡)

– Ordered on (﹡) / received on (﹡)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of consumer(s) (only in case of paper communication)

– Date

(﹡) Delete as applicable.

 

You can find more information about the revocation at:

Right of withdrawal

 

The cost of return shipping must be borne by the buyer.

We have decided not to charge the shipping cost in Germany when the customer buys a product, it will be shipped for free, but we ask our customers to pay the shipping cost when returning the product.

“Online shopping is growing in popularity by the minute in Germany.

Consumers in Germany are asking for more and more things online. According to estimates by the German E-Commerce and Mail Order Association, sales from Internet purchases are expected to grow by 11% this year to more than 70 billion euros.
But one in six packages ends up being returned – resulting in piles of packaging waste and polluting the climate with more than 200,000 tons of CO2 per year.”

Please understand our return policy, and let’s do our best to take care of the ecology of our planet Earth

Products excluded from our return policy:

Customized products: These items are excluded from our return policy, no returns will be accepted.

Face masks: For hygienic and health reasons, it is not possible to return this kind of products.